:root{--navy:#061f50;--navy2:#0b3470;--orange:#ff6200;--orange2:#ff8a18;--bg:#f4f6fa;--line:#dfe4ec;--text:#172033;--muted:#6d7687;--green:#1f9d63;--red:#d83b45;--shadow:0 8px 28px rgba(10,32,72,.08)}*{box-sizing:border-box}body{margin:0;font-family:Inter,Segoe UI,Arial,sans-serif;color:var(--text);background:var(--bg)}.topbar{height:68px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:26px;padding:0 22px;position:sticky;top:0;z-index:20}.brand{display:flex;align-items:center;gap:10px;min-width:205px}.brand img{width:132px;height:42px;object-fit:contain}.brand span{font-weight:800;color:var(--navy);border-left:1px solid var(--line);padding-left:10px}.client-search{flex:1;max-width:650px}.client-search select{width:100%;height:42px;border:1px solid #ccd3df;border-radius:9px;padding:0 14px;background:#f9fafc;color:var(--navy);font-weight:650}.agent{margin-left:auto;display:flex;align-items:center;gap:9px;font-size:14px}.agent a{color:var(--orange);font-weight:700;text-decoration:none}.role{background:#edf1f7;padding:5px 8px;border-radius:6px;text-transform:capitalize}.status-dot{width:9px;height:9px;border-radius:50%;background:var(--green)}.tabs{height:48px;background:#fff;border-bottom:1px solid var(--line);display:flex;padding-left:232px;gap:4px}.tab{border:0;background:transparent;padding:0 18px;font-weight:700;color:#7a8495;cursor:pointer;border-bottom:3px solid transparent}.tab.active{color:var(--navy);border-color:var(--orange)}.workspace{display:grid;grid-template-columns:215px minmax(500px,1fr) 345px;gap:14px;padding:14px;height:calc(100vh - 116px)}.phone-panel,.main-panel,.client-panel{min-height:0}.phone-panel{background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:var(--shadow);display:flex;flex-direction:column}.panel-title{font-weight:800;color:var(--navy);padding:16px 17px;border-bottom:1px solid var(--line)}.phone-empty{flex:1;display:flex;align-items:center;justify-content:center;flex-direction:column;text-align:center;padding:18px;color:var(--muted)}.phone-empty strong{color:var(--navy);margin:8px 0 4px}.phone-icon{width:58px;height:58px;border-radius:18px;background:#fff3eb;color:var(--orange);display:grid;place-items:center;font-size:26px}.phone-meta{border-top:1px solid var(--line);padding:12px 15px;display:grid;gap:12px}.phone-meta div{display:flex;flex-direction:column;gap:3px}.phone-meta small,.greeting small,.card-heading small,.client-summary>small{font-size:10px;letter-spacing:.12em;font-weight:800;color:#8992a1}.phone-meta b{font-size:13px}.main-panel{overflow:auto}.tab-pane{display:none}.tab-pane.active{display:block}.greeting{background:linear-gradient(105deg,#fff6ec,#fff);border:1px solid #ffd8bd;border-left:5px solid var(--orange);border-radius:12px;padding:17px 20px;margin-bottom:12px;box-shadow:var(--shadow)}.greeting h1{font-size:25px;line-height:1.25;margin:5px 0 0;color:var(--navy)}.call-card,.content-card,.info-card,.empty-state{background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:var(--shadow)}.call-card{padding:20px}.card-heading{display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid #edf0f4;padding-bottom:14px;margin-bottom:18px}.card-heading h2{margin:3px 0 0;color:var(--navy)}.draft-badge{font-size:12px;background:#eef3fb;color:var(--navy);padding:6px 9px;border-radius:999px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.field,.message-box label{display:flex;flex-direction:column;gap:7px;font-size:13px;font-weight:700;color:#4c5668}.field.full{grid-column:1/-1}input,textarea,select{font:inherit;border:1px solid #ccd4df;border-radius:8px;padding:11px 12px;background:#fff;outline:none}input:focus,textarea:focus,select:focus{border-color:var(--navy2);box-shadow:0 0 0 3px rgba(11,52,112,.09)}textarea{resize:vertical}.message-box{margin-top:18px;border-top:1px solid #edf0f4;padding-top:18px}.call-actions{display:flex;justify-content:flex-end;gap:9px;margin-top:16px}.btn{border:1px solid #cbd3df;background:#fff;color:var(--navy);padding:10px 15px;border-radius:8px;font-weight:800;cursor:pointer}.btn.primary{background:var(--orange);border-color:var(--orange);color:#fff}.btn.urgent{color:var(--red);border-color:#efb6ba}.client-panel{overflow:auto;display:flex;flex-direction:column;gap:12px}.info-card{padding:17px}.info-card h2{color:var(--navy);margin:5px 0 3px;font-size:20px}.account-no{color:var(--orange);font-size:12px;font-weight:800}.info-card dl{display:grid;grid-template-columns:68px 1fr;gap:8px;margin:16px 0 0;font-size:13px}.info-card dt{color:#8a93a1}.info-card dd{margin:0;word-break:break-word}.section-label{font-size:11px;letter-spacing:.08em;color:var(--navy);font-weight:900;border-bottom:2px solid var(--orange);padding-bottom:9px;margin-bottom:12px}.taking{font-weight:800;color:var(--green);display:flex;gap:7px;align-items:center}.taking span{width:8px;height:8px;background:var(--green);border-radius:50%}.info-card p{font-size:13px;line-height:1.55;color:#555f70}.mini-contact,.contact-row{display:flex;justify-content:space-between;gap:12px;padding:10px 0;border-bottom:1px solid #edf0f4}.mini-contact{flex-direction:column;gap:2px}.mini-contact span,.contact-row span{font-size:12px;color:var(--muted)}.content-card,.empty-state{padding:22px}.content-card h2,.empty-state h2{margin-top:0;color:var(--navy)}.resource{border-top:1px solid var(--line);padding:12px 0}.resource h3{margin:0 0 5px}.contact-row>div:last-child{text-align:right;font-size:13px}.login-page{min-height:100vh;display:grid;place-items:center;background:radial-gradient(circle at top right,#fff0e5,transparent 35%),#f4f6fa}.login-card{width:min(420px,calc(100% - 32px));background:#fff;padding:34px;border-radius:18px;box-shadow:0 18px 55px rgba(4,31,80,.14)}.login-logo{width:220px;height:85px;object-fit:contain;display:block;margin:auto}.login-card h1{color:var(--navy);margin-bottom:5px}.login-card p{color:var(--muted)}.login-card form,.login-card label{display:flex;flex-direction:column;gap:8px}.login-card form{gap:15px;margin-top:22px}.alert{background:#fff0f1;color:#a72730;padding:10px;border-radius:8px}@media(max-width:1100px){.workspace{grid-template-columns:180px 1fr}.client-panel{display:none}.tabs{padding-left:190px}}@media(max-width:760px){.topbar{gap:10px}.brand{min-width:auto}.brand img{width:105px}.brand span,.role{display:none}.tabs{padding-left:0;overflow:auto}.workspace{height:auto;grid-template-columns:1fr}.phone-panel{min-height:180px}.form-grid{grid-template-columns:1fr}.field.full{grid-column:auto}.agent>span:not(.status-dot){display:none}}
.message-box select{width:100%;padding:12px;border:1px solid #d7deea;border-radius:9px;background:#fff;margin:8px 0 14px}.history-row,.conversation-head{display:flex;justify-content:space-between;gap:16px;align-items:center}.history-row{padding:14px 0;border-bottom:1px solid #edf0f5}.history-row span,.conversation-head span{display:block;color:#6b7280;font-size:12px;margin-top:4px}.state-pill{display:inline-block!important;padding:5px 9px;border-radius:999px;background:#eef2f7;color:#334155!important;margin-left:5px!important}.state-pill.completed{background:#e9f8ef;color:#18713b!important}.state-pill.active{background:#fff3df;color:#9a5a00!important}.state-pill.urgent{background:#ffebe7;color:#b42318!important}.conversation{padding:16px 0;border-bottom:1px solid #edf0f5}.conversation p{white-space:normal;line-height:1.5}.draft-badge.urgent{background:#ffebe7;color:#b42318}

.call-detail{border-bottom:1px solid #edf0f5}.call-detail summary{cursor:pointer;list-style:none}.call-detail summary::-webkit-details-marker{display:none}.call-detail-body{padding:0 14px 18px 14px;background:#fafbfd;border-radius:8px;margin-bottom:10px}.answer-row{display:grid;grid-template-columns:minmax(180px,40%) 1fr;gap:15px;padding:10px 0;border-bottom:1px solid #e9edf3;font-size:13px}.answer-row span,.saved-message>span{color:var(--muted);font-weight:700}.saved-message{margin-top:14px;padding:14px;background:#fff;border:1px solid var(--line);border-radius:8px}.saved-message p{margin:7px 0}.status-not_taking_calls,.status-holiday{color:var(--red)!important}.status-not_taking_calls span,.status-holiday span{background:var(--red)!important}.status-after_hours,.status-emergency_only{color:#a65b00!important}.status-after_hours span,.status-emergency_only span{background:#f59e0b!important}
.resource-card{padding:16px 0}.resource-heading{display:flex;justify-content:space-between;gap:12px;align-items:center}.resource-heading h3{margin:0}.resource-badge{display:inline-block;font-size:10px;font-weight:850;text-transform:uppercase;letter-spacing:.05em;background:#eef3fb;color:var(--navy);padding:5px 8px;border-radius:999px}.resource-badge.required{background:#fff0e8;color:#b94600}.resource-actions{display:flex;gap:8px;flex-wrap:wrap;margin-top:12px}.resource-link{text-decoration:none;display:inline-flex;align-items:center}.resource-modal{position:fixed;inset:0;background:rgba(4,18,45,.62);z-index:100;display:none;padding:24px}.resource-modal.open{display:flex}.resource-modal-card{background:#fff;border-radius:14px;width:100%;height:100%;display:flex;flex-direction:column;overflow:hidden;box-shadow:0 24px 70px rgba(0,0,0,.3)}.resource-modal-head{min-height:66px;padding:12px 16px;display:flex;justify-content:space-between;align-items:center;gap:14px;border-bottom:1px solid var(--line);color:var(--navy)}.resource-modal-head>div{display:flex;gap:8px}.resource-frame-wrap{flex:1;min-height:0;position:relative;background:#f5f7fa}.resource-frame-wrap iframe{width:100%;height:calc(100% - 38px);border:0;background:#fff}.resource-frame-note{height:38px;padding:10px 14px;font-size:12px;color:var(--muted);border-top:1px solid var(--line);background:#fff}@media(max-width:760px){.resource-modal{padding:6px}.resource-modal-head{align-items:flex-start;flex-direction:column}.resource-frame-wrap iframe{height:calc(100% - 54px)}.resource-frame-note{height:54px}}
.agent-dash-link{display:inline-flex!important;gap:6px;align-items:center}.internal-badge{background:var(--orange);color:#fff;border-radius:999px;min-width:18px;height:18px;padding:1px 5px;text-align:center;font-size:10px}.agent-dashboard{max-width:1450px;margin:0 auto;padding:26px}.dash-head{display:flex;justify-content:space-between;gap:20px;align-items:center;margin-bottom:18px}.dash-head small{font-weight:900;letter-spacing:.12em;color:var(--orange)}.dash-head h1{color:var(--navy);margin:4px 0}.status-control{display:flex;gap:10px;align-items:center;font-weight:800;color:var(--navy)}.agent-stat-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:16px}.agent-stat{background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:var(--shadow);padding:20px}.agent-stat b{display:block;font-size:30px;color:var(--navy)}.agent-stat span{color:var(--muted)}.dash-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.ops-item{border:1px solid #e8ecf2;border-left:4px solid #cbd5e1;border-radius:9px;padding:14px;margin:10px 0}.ops-item.priority-important{border-left-color:#f59e0b}.ops-item.priority-urgent{border-left-color:var(--red);background:#fffafa}.ops-item small{display:block;color:var(--muted);margin-top:3px}.ops-item p{line-height:1.5}.ops-actions{display:flex;align-items:center;gap:8px}.recent-call{display:flex;justify-content:space-between;align-items:center;border-bottom:1px solid #edf0f4;padding:11px 0}.recent-call small{display:block;color:var(--muted);margin-top:3px}@media(max-width:850px){.agent-stat-grid,.dash-grid{grid-template-columns:1fr 1fr}}@media(max-width:600px){.agent-stat-grid,.dash-grid{grid-template-columns:1fr}.dash-head{align-items:flex-start;flex-direction:column}}
.chat-shell{height:calc(100vh - 64px);display:grid;grid-template-columns:320px 1fr;background:#f4f6fa}.chat-people{background:#fff;border-right:1px solid var(--line);overflow:auto}.chat-side-head{padding:20px;border-bottom:1px solid var(--line)}.chat-side-head h2{margin:0;color:var(--navy)}.chat-side-head small{color:var(--muted)}.chat-person{width:100%;border:0;border-bottom:1px solid #edf0f4;background:#fff;padding:14px 16px;display:flex;gap:10px;align-items:center;text-align:left;cursor:pointer;position:relative}.chat-person:hover,.chat-person.active{background:#f6f8fc}.chat-person b,.chat-person small{display:block}.chat-person small{color:var(--muted);margin-top:3px}.chat-count{margin-left:auto;background:var(--orange);color:#fff;min-width:20px;height:20px;border-radius:999px;display:none;align-items:center;justify-content:center;font-size:11px;font-style:normal}.chat-main{min-width:0}.chat-empty{height:100%;display:grid;place-content:center;text-align:center;color:var(--muted)}.chat-empty h2{color:var(--navy);margin-bottom:3px}.chat-room-head{height:70px;background:#fff;border-bottom:1px solid var(--line);padding:14px 20px}.chat-room-head h2{margin:0;color:var(--navy)}.chat-room-head small{color:var(--muted)}#chatRoom{height:100%;display:grid;grid-template-rows:70px 1fr auto}.chat-messages{overflow:auto;padding:22px;display:flex;flex-direction:column;gap:10px}.chat-bubble{max-width:min(680px,78%);padding:11px 13px;border-radius:13px;background:#fff;border:1px solid var(--line);box-shadow:0 2px 8px rgba(4,31,80,.04)}.chat-bubble.mine{align-self:flex-end;background:#fff5ed;border-color:#ffd7bc}.chat-bubble.theirs{align-self:flex-start}.chat-bubble small{display:block;color:var(--muted);font-size:10px;margin-top:5px}.chat-compose{display:flex;gap:10px;padding:14px;background:#fff;border-top:1px solid var(--line)}.chat-compose textarea{flex:1}.announcement-strip{padding:8px 18px;background:#fff;border-bottom:1px solid var(--line);display:flex;gap:8px;overflow:auto}.announcement-mini{min-width:260px;padding:8px 10px;border-left:4px solid #cbd5e1;background:#f8fafc;border-radius:6px}.announcement-mini.priority-important{border-left-color:#f59e0b}.announcement-mini.priority-urgent{border-left-color:var(--red);background:#fff6f6}.announcement-mini b,.announcement-mini span{display:block}.announcement-mini span{font-size:12px;color:#5e6775;margin-top:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}@media(max-width:760px){.chat-shell{grid-template-columns:120px 1fr}.chat-person small{display:none}.chat-person b{font-size:12px}.chat-side-head{padding:12px}.chat-side-head small{display:none}.chat-bubble{max-width:90%}}

/* Phase 6.3.2 — Internal Chat viewport/layout fix */
.chat-main > [hidden], #chatRoom[hidden], #chatEmpty[hidden]{display:none!important}
.chat-shell{height:calc(100dvh - 52px);min-height:520px;grid-template-columns:280px minmax(0,1fr);overflow:hidden}
.chat-people{height:100%;overflow-y:auto;min-width:0}
.chat-main{height:100%;min-height:0;overflow:hidden}
.chat-empty{height:100%;min-height:0;place-content:center}
#chatRoom{height:100%;min-height:0;display:grid;grid-template-rows:64px minmax(0,1fr) auto;overflow:hidden}
.chat-room-head{height:auto;min-height:64px;padding:10px 18px;display:flex;align-items:center}
.chat-room-head h2{font-size:20px;line-height:1.2}
.chat-messages{min-height:0;overflow-y:auto;padding:18px 22px 24px;scroll-behavior:smooth}
.chat-compose{position:relative;z-index:3;align-items:flex-end;padding:12px 16px;box-shadow:0 -4px 14px rgba(4,31,80,.04)}
.chat-compose textarea{min-height:46px;max-height:120px;resize:vertical;margin:0}
.chat-compose .btn{height:46px;min-width:84px}
.chat-side-head{padding:14px 16px}.chat-side-head h2{font-size:20px}
@media(max-width:760px){.chat-shell{height:calc(100dvh - 52px);grid-template-columns:105px minmax(0,1fr)}.chat-messages{padding:12px}.chat-compose{padding:10px}.chat-compose .btn{min-width:64px}}